Effective Date: June 16, 2025
Website: https://sri-vinayakasilks.in

Welcome to Sri Vinayaka Silks. These Terms and Conditions (“Terms”) govern your use of our website, services, and products. By using our website or placing an order, you agree to follow these terms in full. Please read them carefully before making any purchases.

1. Eligibility and Account Responsibility

You must be at least 18 years old to use our website or make purchases. If you are under 18, you may only use the site with the involvement of a parent or legal guardian. When registering or providing information during checkout, you agree to:

  • Provide accurate, complete, and current details
  • Keep your account information and password secure
  • Accept responsibility for all activity under your account

Sri Vinayaka Silks is not liable for any unauthorized access or use of your account.

2. Product Information and Descriptions

We strive to display products as accurately as possible, including colors, designs, and descriptions. However, due to variations in screen resolution, lighting, or fabric texture, there may be slight differences in appearance. We do not guarantee:

  • Exact color matching between product photos and the physical item
  • That all descriptions, sizes, or availability information are error-free

If you have questions about a product, please contact us before ordering.

3. Pricing and Payment

All prices displayed are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices without prior notice, but such changes will not affect confirmed orders.

Orders must be paid in full at checkout using our secure payment partners. We accept:

  • Credit/Debit Cards
  • UPI
  • Net Banking
  • Wallets (where supported)

All transactions are processed through secure, encrypted payment gateways. We do not store your card or bank details on our servers.

4. Order Processing and Delivery

Once payment is received, orders are usually dispatched within 1–3 business days. Delivery typically takes 3–7 working days across India, depending on your location. After shipping, we will share a tracking ID via email or SMS.

While we do our best to ensure timely delivery, delays caused by courier services, natural disruptions, or high-demand seasons are beyond our control.

5. Return and Exchange Policy

At Sri Vinayaka Silks, we have a strict no refund policy. However, we do accept exchanges in case of genuine issues.

Exchange is allowed only if:

  • The product is damaged during delivery
  • The wrong item was shipped
  • The item is defective or incomplete

To request an exchange:

  • Email hello@sri-vinayakasilks.in within 48 hours of delivery
  • Include your order number and clear photographs of the issue
  • Ensure the product is unused, with original tags and packaging

After verification, we will arrange a replacement or exchange. Items returned without prior approval or outside the time window will not be accepted.

Exchanges are not accepted for:

  • Color or fabric preference (e.g., “looks different than expected”)
  • Minor variations due to photography or lighting
  • Change of mind after purchase

6. Order Cancellation

Orders can only be cancelled before dispatch. If the item has already been shipped, cancellations will not be accepted.

To cancel an order before it is processed:

  • Contact us immediately at support@sri-vinayakasilks.in
  • Provide your order number and reason for cancellation

If cancellation is approved and payment was already made, the amount (after deducting applicable transaction fees) will be issued as store credit or refund, depending on the case.

7. Intellectual Property Rights

All content on this website — including product images, logos, designs, descriptions, and website layout — is the exclusive property of Sri Vinayaka Silks. Unauthorized reproduction, distribution, or commercial use of any part of the website is strictly prohibited.

You may not:

  • Copy or reproduce our product photos
  • Use our logo or brand for resale or advertising
  • Modify or share any content without permission

Legal action may be taken in case of copyright infringement.

8. User Conduct and Restrictions

By using our website, you agree not to:

  • Use the site for unlawful or harmful purposes
  • Interfere with the site’s security or performance
  • Post false, misleading, or inappropriate content
  • Attempt unauthorized access to our systems or data

Violation of these terms may lead to legal action and permanent ban from the website.

9. Limitation of Liability

We do our best to maintain a smooth and secure online shopping experience. However, Sri Vinayaka Silks is not liable for:

  • Inaccuracies in product information or availability
  • Delays in delivery caused by third-party services
  • Technical issues, bugs, or website downtime
  • Loss or damage resulting from the use or misuse of our services

To the maximum extent allowed by law, our liability is limited to the value of the products purchased.

10. Privacy and Data Usage

We take your privacy seriously. All personal data collected is used solely for:

  • Processing orders
  • Customer communication
  • Shipping and delivery
  • Marketing (if opted in)

We do not sell or share your data with third parties for advertising. For complete details, refer to our Privacy Policy. You can request data deletion or access at any time by contacting us.

11. External Links

Our website may include links to external websites or social media platforms. These are provided for your convenience. We are not responsible for the content, availability, or privacy practices of third-party websites.

12. Legal Jurisdiction

These Terms and Conditions are governed by the laws of India. Any disputes arising from your use of the site or services will be handled under the jurisdiction of the courts of Thiruchengodu, Tamil Nadu.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time. All changes will be posted on this page with an updated effective date. Continued use of the website implies your acceptance of the revised Terms.

14. Contact Information

For any questions, concerns, or support, please reach out to us:

Sri Vinayaka Silks
 📧 Email: support@sri-vinayakasilks.in
 🌐 Website: https://sri-vinayakasilks.in

15. Technical Note

This website is securely built and operated using WooCommerce and WordPress, two of the most trusted platforms for online retail, ensuring a reliable and safe shopping experience.