At Sri Vinayaka Silks (accessible at https://sri-vinayakasilks.in), we are committed to respecting and protecting your privacy. This Privacy Policy explains what information we collect from you, how we use it, how it’s stored and shared, and the rights you have regarding your personal data.

By using our website, you agree to the terms outlined in this policy.

1. Introduction

We understand that when you shop online, you’re trusting us with your personal information. At Sri Vinayaka Silks, we only collect what is necessary for order processing, customer support, and improving your shopping experience. We do not sell, rent, or misuse your information.

2. What Information We Collect

We collect different types of information when you interact with us:

a) Personal Information

Collected when you place an order, contact us, or subscribe to updates:

  • Full Name
  • Email Address
  • Phone Number
  • Billing and Shipping Addresses
  • Order History

This information is required to process your order, contact you for updates, and deliver the products to the correct address.

b) Payment Information

We use trusted third-party payment gateways (e.g., Razorpay, PayPal) to process your payments. When you pay for an order, the payment details such as card or bank information are entered directly on the gateway’s secure page.
Sri Vinayaka Silks does not see or store your payment details.

c) Usage Data

Automatically collected through your browser and devices:

  • IP address
  • Device type (mobile, tablet, desktop)
  • Operating system and browser version
  • Time and duration of visit
  • Pages viewed, clicks, and interactions
  • Referring links or websites

This helps us understand user behavior and improve the functionality and layout of our website.

d) Newsletter Data

If you sign up for our newsletter:

  • Your email address is stored securely.
  • You will receive occasional updates, offers, or promotions.
  • You can unsubscribe at any time using the link in the email.

3. Why We Collect Your Information

Your data helps us:

  • Fulfill your order: Without your contact and shipping details, we cannot process or deliver your order.
  • Communicate with you: For order confirmation, delivery updates, or support queries.
  • Personalize your experience: Showing relevant products and offers.
  • Maintain our services: To ensure our website runs efficiently, securely, and user-friendly.
  • Send updates (if opted in): Marketing or promotional communication to enhance your shopping experience.

4. Legal Basis for Processing

We collect and process your personal data based on:

  • Your consent (for newsletter subscription and cookies)
  • Contractual necessity (to complete your purchase)
  • Legal compliance (for accounting or regulatory purposes)
  • Legitimate interest (such as site improvement and fraud detection)

5. How We Protect Your Data

We take data security seriously. Your personal data is protected using:

  • SSL encryption (https://) to secure the entire website
  • Restricted access to customer records and order data
  • Regular security audits and updates to infrastructure
  • Trusted third-party tools that meet data protection standards

All data is stored securely and accessed only by authorized personnel for necessary business operations.

6. How We Share Your Information

We do not sell or trade your personal information. We may only share your data with:

  • Payment providers for secure transaction processing
  • Shipping/courier partners to deliver your order
  • Email service providers to send transactional or marketing emails
  • Analytics tools (like Google Analytics) for performance tracking
  • Legal authorities, if required by law, in case of fraud, disputes, or investigations

All our partners comply with applicable privacy and security regulations.

7. Cookies and Tracking Technologies

Cookies are small text files stored on your device to enhance browsing. We use them for:

  • Keeping your cart updated
  • Saving your preferences (like language or region)
  • Analyzing site performance and user behavior
  • Displaying relevant offers or reminders

You can manage or disable cookies from your browser settings. Please note, disabling cookies may affect some features (like checkout functionality).

8. Use of Google Analytics

We use Google Analytics, a web analysis tool, to track and report website traffic. It helps us understand how visitors use the site, which products are popular, and where we can improve.

  • Data collected is anonymized and not linked to your personal identity.
  • Google may use cookies to collect usage data.
  • You can opt out by installing the Google Analytics opt-out browser add-on.

9. Email Marketing and Newsletter

If you’ve signed up for our newsletter, we may send you emails with:

  • Special offers
  • New arrivals or restocks
  • Festive or seasonal discounts
  • Store updates

You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any email or by contacting us directly.

10. Your Data Rights

As a user, you have the following rights:

  • Access – Request to see the personal data we hold about you
  • Correction – Fix incorrect or incomplete data
  • Deletion – Ask us to delete your personal data
  • Withdrawal of Consent – Unsubscribe from newsletters or revoke cookie permission
  • Complaint – File a complaint with your local data protection authority if needed

To exercise any of these rights, contact us at: support@sri-vinayakasilks.in

11. Data Retention

We retain your personal data only as long as needed for:

  • Order fulfillment and tracking
  • Customer service and returns
  • Compliance with tax and legal obligations

After this period, data is securely deleted or anonymized.

12. Children’s Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect data from children. If you believe a child has provided us personal data, please contact us immediately, and we will take appropriate action.

13. Changes to This Policy

We may revise this Privacy Policy as required by law or business practices. Any changes will be posted on this page with a new effective date. We encourage users to check this page periodically.

14. Contact Us

If you have any questions, concerns, or feedback regarding this Privacy Policy or your personal data, feel free to reach out:

Sri Vinayaka Silks
 📧 Email: hello@sri-vinayakasilks.in
 🌐 Website: https://sri-vinayakasilks.in

15. Technical Note

This website is developed using a secure eCommerce platform built on WooCommerce and WordPress, which adhere to modern privacy and data protection standards.